शिकायत निवारण

For any complaint about content published on Rudrapur City, our editorial policy, or the use of your personal data, contact our grievance officer.

We follow the grievance-redressal approach expected of digital news publishers under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Complaints about personal data under the Digital Personal Data Protection Act, 2023 are handled here as well.

• Grievance officer: to be added soon
• Email: to be added soon
• WhatsApp: to be added soon
• Postal address: रुद्रपुर, ऊधम सिंह नगर, उत्तराखंड 263153
• Publisher: to be added soon

• A news item, alert, event, job, phone number or place listing is wrong, misleading or out of date.
• Content harms your privacy, dignity or safety, for example your phone number, photo or identity was published without permission.
• Content appears unlawful, for example hateful or defamatory, or it reveals the identity of a victim of a sexual offence or of a child.
• Your copyright has been infringed, or you are a publisher who wants your headlines and links removed.
• You want to see, correct or delete the personal data we hold about you, or withdraw consent.
• Anything about our editorial policy or journalistic ethics.

Your details and the contents of the complaint are used only to resolve the complaint. False complaints or complaints meant to harass will not be acted on.

• Your name, and an email address or phone number for our reply.
• The link to the page you are complaining about (for example rudrapurcity.com/news/...) or a screenshot of it.
• What is wrong and what you want: a correction, removal or something else.
• If you are not the affected person, on whose behalf you are complaining.
• Any supporting evidence (such as an official notice or document). Never send an Aadhaar number, bank details or passwords.

• Acknowledgement: within 24 hours of receiving your complaint we will confirm that it has been received.
• Decision: we aim to review the complaint and communicate our decision, with reasons, within 15 days.
• Urgent action: if content is prima facie unlawful or harms someone's privacy or dignity (for example the identity of a victim of a sexual offence or of a child, someone's private photos, or a phone number published without permission), it is hidden immediately while we review it. We aim to do this within 24 hours of receiving the complaint.
• Small factual errors (such as a wrong time or number) are corrected as soon as they are confirmed.

• If you get no reply within 15 days or are not satisfied with the decision, write "पुनर्विचार" (review) on the same email or WhatsApp thread. The publisher (to be added soon) will personally review the matter and send a final reply within 15 days.
• Personal-data complaints: if you are still not satisfied after completing our process, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
• Cyber fraud (such as someone demanding money for a job): call the National Cyber Crime Helpline 1930 or file a complaint at https://cybercrime.gov.in.
• For a crime or immediate danger: call 112 or go to the nearest police station.
• You may also use any other remedy available under law, such as approaching a competent court.