Whom to ask
Whom to tell first about an everyday problem, and whom to go to when nothing happens. Every number is checked against an official source.
If life or property is at risk, dial 112 first.
Ward 1 Change the ward
Street light not working
Call the Nagar Nigam helpline, or report it with a photo in the Swachhata app.
First contact
Nagar Nigam Rudrapur helpline
नगर निगम रुद्रपुर हेल्पलाइन
05944-242400
नगर आयुक्त कार्यालय का नंबर भी यही है।
Then whom
- Ward councillor Ward 1
- Mayor
Good to know: Note the pole number and the lane, and since when it has been off.
Garbage not collected, no sweeping
Post a photo in the Swachhata app (it goes straight to the Nagar Nigam), or call the Nagar Nigam helpline.
First contact
Nagar Nigam Rudrapur helpline
नगर निगम रुद्रपुर हेल्पलाइन
05944-242400
नगर आयुक्त कार्यालय का नंबर भी यही है।
Then whom
- Ward councillor Ward 1
- Mayor
Good to know: The app pins the location for you; keep the complaint number.
Blocked drain, overflowing sewer
Nagar Nigam helpline or the Swachhata app. Sewer-line complaints also go to the Jal Sansthan toll-free number.
First contact
Then whom
- Ward councillor Ward 1
- Mayor
Good to know: Complaints before the rains are acted on faster; give the lane and a nearby landmark.
No water supply, dirty water, water bill
Uttarakhand Jal Sansthan toll-free 1916 (or 1800-180-4100), or the online complaint form.
First contact
Water complaints (Uttarakhand Jal Sansthan)
पानी की शिकायत (उत्तराखंड जल संस्थान)
1916
टोल-फ्री; दूसरा नंबर 1800-180-4100। पानी न आना, गंदा पानी, सीवर और बिल की शिकायत।
Then whom
- Ward councillor Ward 1
- MLA
Good to know: Keep the consumer number from the water bill; for dirty water, note the time and the locality.
Power cut, faulty meter, wrong bill
UPCL toll-free 1912, or an online complaint on the UPCL consumer self-service portal.
First contact
UPCL power complaints
बिजली शिकायत (UPCL)
1912
टोल-फ्री। बिल, नया कनेक्शन, बिजली गुल जैसी सभी शिकायतें।
Then whom
- MLA
Good to know: Quote the consumer or account number printed on the bill; keep a photo of the meter.
Pothole, broken road
City lanes and Nagar Nigam roads: the Nagar Nigam helpline. State roads (PWD): complain on 1905. National highways: NHAI 1033.
First contact
Nagar Nigam Rudrapur helpline
नगर निगम रुद्रपुर हेल्पलाइन
05944-242400
नगर आयुक्त कार्यालय का नंबर भी यही है।
CM Helpline Uttarakhand
मुख्यमंत्री हेल्पलाइन
1905
टोल-फ्री। सरकारी विभागों से जुड़ी शिकायत दर्ज करें।
National Highway Helpline (NHAI)
नेशनल हाईवे हेल्पलाइन (NHAI)
1033
24 घंटे। टोल प्लाज़ा, FASTag और हाईवे पर आपात स्थिति के लिए।
Then whom
- Ward councillor Ward 1
- Mayor
- MLA
Good to know: Say whose road it is (Nagar Nigam, PWD, NHAI); include a landmark in the photo.
Stray cattle and dogs
Complain on the Nagar Nigam helpline. After a dog bite, go to a hospital first (anti-rabies vaccine).
Encroachment, illegal occupation, illegal construction
Occupation of a road, drain or public space: Nagar Nigam. Government land: SDM Rudrapur (tehsil). 1905 also takes the complaint.
First contact
Then whom
- Ward councillor Ward 1
- Mayor
- MLA
Good to know: Take a receipt for a written complaint; keep dated photos.
House tax, birth and death certificates, trade licence
The Nagar Nigam Rudrapur office or website (services and forms). Births and deaths are registered by the Nagar Nigam.
First contact
Nagar Nigam Rudrapur helpline
नगर निगम रुद्रपुर हेल्पलाइन
05944-242400
नगर आयुक्त कार्यालय का नंबर भी यही है।
Then whom
- Ward councillor Ward 1
- Mayor
Good to know: Register a birth or death within 21 days; bring the hospital slip.
Ration card, ration not received
The District Supply Officer, or the Food and Civil Supplies department website (new ration card, grievance).
Domicile, income and caste certificates (tehsil)
Apply online on the e-Services portal (Apuni Sarkar) or at the Tehsil Rudrapur facilitation centre. If delayed, the SDM office.
First contact
SDM Rudrapur
एसडीएम रुद्रपुर
05944-242308
Then whom
- MLA
Good to know: Keep the application receipt and number; status is checked with it.
Police complaint, FIR
In an emergency, 112. A written complaint at the nearest police station (a Zero FIR can be lodged at any station). e-FIR on the Uttarakhand Police citizen portal. If the station does not act, the SSP office.
First contact
Emergency response (ERSS)
आपातकालीन सहायता (पुलिस, फायर, एम्बुलेंस)
112
पुलिस, फायर, एम्बुलेंस और आपदा: हर आपात स्थिति के लिए एक नंबर।
SSP office, Udham Singh Nagar
एसएसपी कार्यालय, ऊधम सिंह नगर
05944-250169
दफ़्तर का नंबर। आपात स्थिति में 112 मिलाएं।
Cyber crime helpline
साइबर ठगी हेल्पलाइन
1930
ऑनलाइन ठगी होते ही तुरंत कॉल करें। शिकायत cybercrime.gov.in पर भी दर्ज होती है।
Then whom
- MLA
Good to know: A copy of the FIR is free; always take it. For online fraud, call 1930 at once.
Women's safety, domestic violence
In danger, 112. Women helpline 1090 (Uttarakhand Police) or 181 (One Stop Centre: shelter and legal help). For children, 1098.
First contact
Emergency response (ERSS)
आपातकालीन सहायता (पुलिस, फायर, एम्बुलेंस)
112
पुलिस, फायर, एम्बुलेंस और आपदा: हर आपात स्थिति के लिए एक नंबर।
Women helpline (Uttarakhand Police)
महिला हेल्पलाइन (उत्तराखंड पुलिस)
1090
आपात स्थिति में 112 मिलाएं।
Women Helpline 181
महिला हेल्पलाइन (भारत सरकार)
181
टोल-फ्री। मुश्किल में फंसी महिलाओं की मदद और जानकारी।
Child Helpline
चाइल्ड हेल्पलाइन
1098
बच्चों की मदद के लिए टोल-फ्री नंबर।
NALSA legal aid helpline
मुफ़्त कानूनी सहायता हेल्पलाइन (NALSA)
15100
टोल-फ्री। मुफ़्त कानूनी सलाह और सहायता के लिए राष्ट्रीय विधिक सेवा प्राधिकरण का नंबर।
Then whom
- MLA
Good to know: Women are entitled to free legal aid whatever their income: 15100 or the District Legal Services Authority.
Hospital, ambulance, complaint about treatment
Ambulance 108. Medical advice and complaints about a government hospital on 104. Ayushman card details on the beneficiary portal.
First contact
Then whom
- MLA
Good to know: Keep the prescription, reports and bills; give the date and the ward in a complaint.
School admission (RTE), complaint about a school
Private schools keep 25% of entry seats for children of weaker sections (RTE). Apply in the education department’s window; ask the Block or Chief Education Officer.
First contact
CM Helpline Uttarakhand
मुख्यमंत्री हेल्पलाइन
1905
टोल-फ्री। सरकारी विभागों से जुड़ी शिकायत दर्ज करें।
Then whom
- MLA
Good to know: Get the child’s birth certificate, Aadhaar and the income or caste certificate ready in advance.
Pension, scholarships, welfare schemes
Old age, widow and disability pensions: apply and check status on the Social Welfare portal; helpline 1800-180-4236. Any department: 1905.
First contact
Then whom
- MLA
- MP (Lok Sabha)
Good to know: Status shows against the application number; the bank account must be linked to Aadhaar.
Traffic and challan
Check and pay challans only on the official eChallan portal. Traffic complaints go to the Uttarakhand Police traffic helpline.
First contact
Then whom
- MLA
Good to know: Never pay through a link or app sent in the name of a challan; type the site address yourself.
Railway complaint
Rail Madad 139 or the Rail Madad portal (cleanliness, safety, tickets).
First contact
Rail Madad
रेल मदद
139
रेल यात्रा से जुड़ी शिकायत और मदद।
Then whom
- MP (Lok Sabha)
Good to know: Give the PNR or train number and the date.
Is a number or a name wrong, or is a problem missing?
Numbers come from the essential numbers page, with their source and the date they were checked. This list was checked on 18 September 2026.