Whom to ask

First contact

Call the Nagar Nigam helpline, or report it with a photo in the Swachhata app.

• Nagar Nigam Rudrapur helpline05944-242400
• Nagar Nigam grievance and helplinenagarnigamrudrapur.com(opens in a new window)
• Swachhata app (Swachh Bharat Mission)sbmurban.org(opens in a new window)

Then whom

1. Ward councillor

   Choose your ward and your councillor’s name and number appear here. Choose my ward

2. MayorVVikas SharmaNagar Nigam Rudrapur

Good to know: Note the pole number and the lane, and since when it has been off.

First contact

Post a photo in the Swachhata app (it goes straight to the Nagar Nigam), or call the Nagar Nigam helpline.

• Nagar Nigam Rudrapur helpline05944-242400
• Swachhata app (Swachh Bharat Mission)sbmurban.org(opens in a new window)
• Nagar Nigam grievance and helplinenagarnigamrudrapur.com(opens in a new window)

Then whom

1. Ward councillor

   Choose your ward and your councillor’s name and number appear here. Choose my ward

2. MayorVVikas SharmaNagar Nigam Rudrapur

Good to know: The app pins the location for you; keep the complaint number.

First contact

Nagar Nigam helpline or the Swachhata app. Sewer-line complaints also go to the Jal Sansthan toll-free number.

• Nagar Nigam Rudrapur helpline05944-242400
• Water complaints (Uttarakhand Jal Sansthan)1916
• Swachhata app (Swachh Bharat Mission)sbmurban.org(opens in a new window)
• Nagar Nigam grievance and helplinenagarnigamrudrapur.com(opens in a new window)

Then whom

1. Ward councillor

   Choose your ward and your councillor’s name and number appear here. Choose my ward

2. MayorVVikas SharmaNagar Nigam Rudrapur

Good to know: Complaints before the rains are acted on faster; give the lane and a nearby landmark.

First contact

Uttarakhand Jal Sansthan toll-free 1916 (or 1800-180-4100), or the online complaint form.

• Water complaints (Uttarakhand Jal Sansthan)1916
• Jal Sansthan online complaintujsmis.uk.gov.in(opens in a new window)
• Uttarakhand Jal Sansthanujs.uk.gov.in(opens in a new window)

Then whom

1. Ward councillor

   Choose your ward and your councillor’s name and number appear here. Choose my ward

2. MLASShiv AroraRudrapur Assembly

Good to know: Keep the consumer number from the water bill; for dirty water, note the time and the locality.

First contact

UPCL toll-free 1912, or an online complaint on the UPCL consumer self-service portal.

• UPCL power complaints1912
• UPCL complaint registrationupcl.org(opens in a new window)
• UPCL complaint statusupcl.org(opens in a new window)

Then whom

1. MLASShiv AroraRudrapur Assembly

Good to know: Quote the consumer or account number printed on the bill; keep a photo of the meter.

First contact

City lanes and Nagar Nigam roads: the Nagar Nigam helpline. State roads (PWD): complain on 1905. National highways: NHAI 1033.

• Nagar Nigam Rudrapur helpline05944-242400
• CM Helpline Uttarakhand1905
• National Highway Helpline (NHAI)1033
• Nagar Nigam grievance and helplinenagarnigamrudrapur.com(opens in a new window)
• CM Helpline 1905 online complaintcmhelpline.uk.gov.in(opens in a new window)

Then whom

1. Ward councillor

   Choose your ward and your councillor’s name and number appear here. Choose my ward

2. MayorVVikas SharmaNagar Nigam Rudrapur
3. MLASShiv AroraRudrapur Assembly

Good to know: Say whose road it is (Nagar Nigam, PWD, NHAI); include a landmark in the photo.

First contact

Complain on the Nagar Nigam helpline. After a dog bite, go to a hospital first (anti-rabies vaccine).

• Nagar Nigam Rudrapur helpline05944-242400
• Ambulance (108)108
• Nagar Nigam grievance and helplinenagarnigamrudrapur.com(opens in a new window)
• Swachhata app (Swachh Bharat Mission)sbmurban.org(opens in a new window)

Then whom

1. Ward councillor

   Choose your ward and your councillor’s name and number appear here. Choose my ward

2. MayorVVikas SharmaNagar Nigam Rudrapur

Good to know: Give the place and time; for a herd, the approximate number.

First contact

Occupation of a road, drain or public space: Nagar Nigam. Government land: SDM Rudrapur (tehsil). 1905 also takes the complaint.

• Nagar Nigam Rudrapur helpline05944-242400
• SDM Rudrapur05944-242308
• CM Helpline Uttarakhand1905
• Nagar Nigam grievance and helplinenagarnigamrudrapur.com(opens in a new window)
• CM Helpline 1905 online complaintcmhelpline.uk.gov.in(opens in a new window)

Then whom

1. Ward councillor

   Choose your ward and your councillor’s name and number appear here. Choose my ward

2. MayorVVikas SharmaNagar Nigam Rudrapur
3. MLASShiv AroraRudrapur Assembly

Good to know: Take a receipt for a written complaint; keep dated photos.

First contact

The Nagar Nigam Rudrapur office or website (services and forms). Births and deaths are registered by the Nagar Nigam.

• Nagar Nigam Rudrapur helpline05944-242400
• Nagar Nigam Rudrapur: services and formsnagarnigamrudrapur.com(opens in a new window)
• DigiLocker (digital certificates)digilocker.gov.in(opens in a new window)

Then whom

1. Ward councillor

   Choose your ward and your councillor’s name and number appear here. Choose my ward

2. MayorVVikas SharmaNagar Nigam Rudrapur

Good to know: Register a birth or death within 21 days; bring the hospital slip.

First contact

The District Supply Officer, or the Food and Civil Supplies department website (new ration card, grievance).

• District Supply Officer05944-242458
• CM Helpline Uttarakhand1905
• Food and Civil Supplies, Uttarakhandfcs.uk.gov.in(opens in a new window)
• CM Helpline 1905 online complaintcmhelpline.uk.gov.in(opens in a new window)

Then whom

1. MLASShiv AroraRudrapur Assembly

Good to know: Quote the ration card number and the shop; keep Aadhaar of every family member handy.

First contact

Apply online on the e-Services portal (Apuni Sarkar) or at the Tehsil Rudrapur facilitation centre. If delayed, the SDM office.

• SDM Rudrapur05944-242308
• Apuni Sarkar e-Serviceseservices.uk.gov.in(opens in a new window)
• DigiLockerdigilocker.gov.in(opens in a new window)

Then whom

1. MLASShiv AroraRudrapur Assembly

Good to know: Keep the application receipt and number; status is checked with it.

First contact

In an emergency, 112. A written complaint at the nearest police station (a Zero FIR can be lodged at any station). e-FIR on the Uttarakhand Police citizen portal. If the station does not act, the SSP office.

• Emergency response (ERSS)112
• SSP office, Udham Singh Nagar05944-250169
• Cyber crime helpline1930
• e-FIR (Uttarakhand Police)policecitizenportal.uk.gov.in(opens in a new window)
• Uttarakhand Police citizen portalpolicecitizenportal.uk.gov.in(opens in a new window)

Then whom

1. MLASShiv AroraRudrapur Assembly

Good to know: A copy of the FIR is free; always take it. For online fraud, call 1930 at once.

First contact

In danger, 112. Women helpline 1090 (Uttarakhand Police) or 181 (One Stop Centre: shelter and legal help). For children, 1098.

• Emergency response (ERSS)112
• Women helpline (Uttarakhand Police)1090
• Women Helpline 181181
• Child Helpline1098
• NALSA legal aid helpline15100
• Uttarakhand Police (Gaura Shakti)uttarakhandpolice.uk.gov.in(opens in a new window)

Then whom

1. MLASShiv AroraRudrapur Assembly

Good to know: Women are entitled to free legal aid whatever their income: 15100 or the District Legal Services Authority.

First contact

Ambulance 108. Medical advice and complaints about a government hospital on 104. Ayushman card details on the beneficiary portal.

• Ambulance (108)108
• 104 Health Helpline Uttarakhand104
• Ambulance (102)102
• 104 Health Helpline (NHM Uttarakhand)nhm.uk.gov.in(opens in a new window)
• PM-JAY beneficiary portalbeneficiary.nha.gov.in(opens in a new window)

Then whom

1. MLASShiv AroraRudrapur Assembly

Good to know: Keep the prescription, reports and bills; give the date and the ward in a complaint.

First contact

Private schools keep 25% of entry seats for children of weaker sections (RTE). Apply in the education department’s window; ask the Block or Chief Education Officer.

• CM Helpline Uttarakhand1905
• School Education, Uttarakhandschooleducation.uk.gov.in(opens in a new window)
• CM Helpline 1905 online complaintcmhelpline.uk.gov.in(opens in a new window)

Then whom

1. MLASShiv AroraRudrapur Assembly

Good to know: Get the child’s birth certificate, Aadhaar and the income or caste certificate ready in advance.

First contact

Old age, widow and disability pensions: apply and check status on the Social Welfare portal; helpline 1800-180-4236. Any department: 1905.

• Social Welfare helpline (pensions, scholarships)1800-180-4236
• CM Helpline Uttarakhand1905
• Social security pension portalssp.uk.gov.in(opens in a new window)
• Social Welfare, Uttarakhandsocialwelfare.uk.gov.in(opens in a new window)
• CM Helpline 1905 online complaintcmhelpline.uk.gov.in(opens in a new window)

Then whom

1. MLASShiv AroraRudrapur Assembly
2. MP (Lok Sabha)AAjay BhattNainital-Udhamsingh Nagar Lok Sabha

Good to know: Status shows against the application number; the bank account must be linked to Aadhaar.

First contact

Check and pay challans only on the official eChallan portal. Traffic complaints go to the Uttarakhand Police traffic helpline.

• Traffic helpline (Uttarakhand Police)7300702033
• Emergency response (ERSS)112
• eChallan (official)echallan.parivahan.gov.in(opens in a new window)
• Parivahan Sewaparivahan.gov.in(opens in a new window)

Then whom

1. MLASShiv AroraRudrapur Assembly

Good to know: Never pay through a link or app sent in the name of a challan; type the site address yourself.

First contact

Rail Madad 139 or the Rail Madad portal (cleanliness, safety, tickets).

• Rail Madad139
• Rail Madadrailmadad.indianrailways.gov.in(opens in a new window)

Then whom

1. MP (Lok Sabha)AAjay BhattNainital-Udhamsingh Nagar Lok Sabha

Good to know: Give the PNR or train number and the date.